What is E-Daakhil portal?

Question

Asked: October 6, 20212021-10-06T22:16:10+05:30 2021-10-06T22:16:10+05:30In: Law

E-Daakhil portal, launched by NCDRC, now operational in multiple States/UTs.

[Deleted User] · Answer 1 · 2021-10-06T22:23:13+05:30

Context:

E-Daakhil portal for Consumer grievance redressal is now operational in 15 States/ UTs.

The E-Daakhil portal empowers the consumer and their advocates to fi le the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints.
Simply put, it is a web application for e-fi ling of consumer complaints.
It is launched by National Consumer Dispute Redressal Commission (NCDRC) and prepared by National Information Centre (NIC).
Legal Backing: The Consumer Protection Act, 2019, has provision for e-filing of consumer complaints in the Consumer Commissions and online payment of the fees for fi ling a complaint.
The Common Service Centres (CSC) has been integrated with the e-daakhil portal.
Delhi was the fi rst state to implement it in 2020.