The Consumer Protection Act, 2019 requires the creation of a Central Consumer Protection Authority (CCPA) to encourage, safeguard and enforce consumer rights. On 20 July 2020, the Consumer Protection Act, 2019 came into effect.

 Some features of The Consumer Protection Act, 2019:

• E-commerce sites must also accept the receipt of any customer complaint within 48 hours and address the complaint within one month of the date of receipt under this Act.
• The Guidelines for Consumer Protection (E-commerce) 2020 are mandatory and not advisory.
• It allows for a simplification of the mechanism of adjudication of consumer disputes in the form of consumer commissions.
• It involves allowing the State and District Commissions to review their own orders, enabling the customer to file complaints electronically and to lodge complaints with Commissions having jurisdiction over the place of residence of the consumer, hearing video conferencing, and finding complaints to be admissible if the issue of admissibility is not a matter of admissibility.
• It also points out the Mediation Alternative Conflict Settlement method to simplify the process of adjudication. A case will be referred for mediation by the Consumer Commission if there is space for early resolution and the parties consent to it. No appeal against settlement by mediation will be made.
• The new act also incorporates the definition of product liability which covers, within its scope, any demand for reimbursement from the product manufacturer, the product service provider and the product seller.