Sakshi 46 Questions 34 Answers 26 Best Answers 233 Points View Profile Sakshi Asked: January 30, 20212021-01-30T03:13:37+05:30 2021-01-30T03:13:37+05:30In: UPSC PRELIMS What is Consumer Protection Act, 2019? What are the new updates in Consumer Protection Act? current affairspolity Share Facebook 1 Answer Recent Sagar 31 Questions 177 Answers 34 Best Answers 572 Points View Profile Best Answer Sagar 2021-01-30T03:42:44+05:30Added an answer on January 30, 2021 at 3:42 am The Consumer Protection Act, 2019 requires the creation of a Central Consumer Protection Authority (CCPA) to encourage, safeguard and enforce consumer rights. On 20 July 2020, the Consumer Protection Act, 2019 came into effect. Some features of The Consumer Protection Act, 2019: E-commerce sites must also accept the receipt of any customer complaint within 48 hours and address the complaint within one month of the date of receipt under this Act. The Guidelines for Consumer Protection (E-commerce) 2020 are mandatory and not advisory. It allows for a simplification of the mechanism of adjudication of consumer disputes in the form of consumer commissions. It involves allowing the State and District Commissions to review their own orders, enabling the customer to file complaints electronically and to lodge complaints with Commissions having jurisdiction over the place of residence of the consumer, hearing video conferencing, and finding complaints to be admissible if the issue of admissibility is not a matter of admissibility. It also points out the Mediation Alternative Conflict Settlement method to simplify the process of adjudication. A case will be referred for mediation by the Consumer Commission if there is space for early resolution and the parties consent to it. No appeal against settlement by mediation will be made. The new act also incorporates the definition of product liability which covers, within its scope, any demand for reimbursement from the product manufacturer, the product service provider and the product seller. 1 Reply Share Share Share on Facebook Share on Twitter Share on WhatsApp Leave an answerCancel replyYou must login or register to add a new answer. Related Questions What is Pathalgadi? What is Bodo Accord?